iRepairMan Warranty Terms and Conditions

 

We offer a 12-month Warranty on all our repairs.

At iRepairMan Limited, we treat our customers like family. We’ve designed our warranty policy to ensure your complete satisfaction. Every repair we perform is backed by our 12-month Warranty, giving you peace of mind and confidence in our services.

• Hassle-Free Support
  If an issue arises within the warranty period, our team is here to assist you—no extra charges, no questions asked. However, in some cases where a warranty request requires investigation at the customer’s location or the use of our pick-and-drop service (through our courier partner), a call-out fee or courier charges may apply. If, after investigation, it is determined that the warranty claim is not valid (e.g., due to accidental damage or reasons outside warranty coverage), the call-out fee or courier charges will remain applicable.
• Liquid Damage
  Repairs for liquid-damaged devices are not covered under warranty due to the potential for ongoing issues. However, in some cases, we may explicitly promise a warranty period between 3 to 12 months or no warranty at all, depending on the repair and device condition. We recommend protecting your device with a case and screen protector to help prevent such incidents.

• Software Issues
  Our warranty applies only to hardware repairs and does not cover software-related issues such as battery drainage, connectivity problems, or performance delays. These issues may arise particularly when compatible, less-expensive parts are used, as selected during your booking. When genuine parts are used, such software malfunctions are unlikely to occur, ensuring optimal performance.

• Data Loss
  We are not responsible for any data loss during the repair process and strongly advise all customers to back up their data before repair. In cases involving advanced circuit repairs, if your device fails to turn on or becomes inoperable during the process, we are not liable for any data loss or compensation. Your data’s safety remains your responsibility prior to any repair work.

• Warranty Initiation
  To initiate a warranty claim, please send a valid request to support at irepairman.co.uk. Include a short video (small file size) and low-resolution pictures, along with a brief description of the issue. Our team will review your claim and respond within 24 hours or at the earliest possible time.

• Compatible vs. OEM Parts
  We use high-quality parts for all repairs, offering both compatible and OEM/original options to suit your needs. Compatible parts are carefully selected to provide a cost-effective solution while ensuring the best possible experience. However, our warranty does not cover dissatisfaction with compatible parts if they were chosen during booking.
  By default, we use compatible parts unless OEM/original parts are explicitly requested or agreed upon. We also offer Genuine or Service Pack parts, which you can request during booking, either online or over the phone. All parts, whether compatible or original, come with a 12-month warranty for your peace of mind.
• Call-Out Fees
  At iRepairMan, we serve a wide area, including London, Greater London, and the surrounding countryside. As such, our call-out fees may vary depending on the distance from our London office. Prices listed on the website generally include the standard call-out fee. However, for repairs booked from locations significantly farther away, an additional surcharge may apply. This will be communicated during the booking process.
  If a repair appointment is cancelled upon arrival or after we send you an ETA notification (typically sent about one hour before the agreed appointment time), a call-out fee of £15-£20 will still apply to compensate for travel, technician effort, and time.
  Additionally:
  – The call-out fee is non-refundable, even in cases of a warranty-related refund.
  – A separate call-out fee will be charged for each trip to your location.

• Courier Charges Fee
  At iRepairMan, we proudly serve not only London but the entire UK, including all of England. For areas beyond our local coverage, we offer a convenient pick-and-drop service through our courier partnership.
  – Courier charges will apply after booking, typically ranging from £15 to £25, depending on your location and the nature of the service.
  This allows us to provide reliable repair solutions across the nation while ensuring a smooth and secure experience for your device transportation.
• Third-Party Repairs
  Any subsequent repair, diagnosis, or attempt to repair your device by another individual or vendor will void your warranty with us. To maintain your warranty coverage, it is essential that you contact us directly if your device encounters any issues.
  If your device is opened, repaired, or diagnosed by a third party, your warranty with iRepairMan will become invalid.